60-Day Money-Back Guarantee

We want you to feel confident when shopping with Norique Sora. That's why we offer a 60-Day Money-Back Guarantee. If you're not satisfied with your purchase, you can request a refund within 60 days of receiving your order, subject to the terms below.

1. Eligibility

The 60-Day Money-Back Guarantee applies to eligible purchases made directly from the official Norique Sora website.
The refund period begins on the date your order is delivered.
The product must be returned in a condition that allows us to process the return.
This guarantee applies only to products covered by our 60-Day Money-Back Guarantee.

2. Refund Request

To request a refund, contact our customer support team within 60 days of receiving your order.
Please provide your order number and the email address used when placing the order.
Our support team will review your request and provide the appropriate return instructions.

3. Return Requirements

Approved returns must be sent back to the return address provided by our support team.
The product should be returned with its original packaging and included accessories where reasonably possible.
The product must not have been intentionally damaged, altered, or misused.
Customers are responsible for return shipping costs unless otherwise stated by Norique Sora.

4. Refund Processing

Once your return is received, we will inspect the product to confirm that it meets the return requirements.
Approved refunds will be issued to the original payment method.
Please allow 7–10 business days for the refund to be processed after the returned product has been received and inspected.
Your bank or payment provider may require additional time for the funds to appear in your account.

5. General Conditions

The guarantee applies to one refund per product per customer.
Items that have been damaged through misuse, intentional damage, or unauthorized modification may not qualify.
We reserve the right to refuse a refund where the requirements of this policy have not been met.
This guarantee does not limit any consumer rights you may have under applicable law.

6. Contact Us

If you have questions about your 60-Day Money-Back Guarantee or would like to request a return, please contact Norique Sora Customer Support at noriquesora@gmail.com.